Safe Data - Clear Processes
Our data protection policy
In our view, data protection is a measure of quality which puts the interests of customers first.
As a data processor, we are governed by the requirements of the German Data Protection Act – the Bundesdatenschutzgesetz or BDSG for short – and supplementary data protection regulations set out in many other codes and directives (the Telecommunications Act, for example).
In our view, data protection is not simply a legal obligation. It is also a socio-political issue and a measure of quality which puts the interests of customers first. Accordingly, we have had a data protection policy in place within our organisation for many years.
In our view, all data and information are equally worthy of protection. Such data and information include the personal data belonging to our employees, customers, suppliers and other business partners as well as their and our corporate data.
We only process data as appropriate for its intended purpose. All employees handling personal data are bound by the data secrecy obligation in accordance with Section 5 of the BDSG and receive training accordingly. We meet the requirements of the BDSG relating to data processing security by implementing organisational and technical measures in accordance with Section 9 of the BDSG and Appendix.
Unauthorised users have no access our data processing facilities and cannot use our systems. Only authorised users can access our data and only they are permitted to process and transfer it; various security controls are in place and data availability is assured. When undertaking data processing outsourced to us by third parties, we work exclusively under the instructions issued to us by the contracting party in writing in accordance with Section 11 of the BDSG. These instructions specify the how data is to be processed, the organisational and technical measures to be implemented and any subcontractual relations between principal and agent. They also define the parties responsible for the individual tasks to be completed.
Card Data Protection Guarantee
We, BS PAYONE GmbH, herewith state that we are responsible for the security of cardholder data we possess or otherwise store, process, or transmit on behalf of our customers or to the extent that they could impact the security of your cardholder data environment.
Use of our online products and services
Personal data belonging to the users of our online products and services is only processed insofar as is necessary for the performance of the services offered. In principle, our online products and services can also be used anonymously. However, this does not apply to our areas and services protected by login mechanisms, where users must register with their personal data. You do not have to reveal your true identity. If you purchase the newsletter, for example, we will ask you for your name and other personal information. You are free to choose whether or not to enter your data. We save the data you provide on servers which are afforded particular protection.
Access to the servers is only permitted to a small number of authorised users with an official remit to perform the associated technical, commercial or editorial tasks.
IP address storage
Your IP address is saved as pseudonymised data for the purpose of website optimisation; in other words, there is no unique assignment between an IP address saved as pseudonymised data and the user of that IP address. For reasons of operational safety and reliability, the IP addresses which access our website are retained for 7 days before being deleted completely.
Links to other providers
Disclosure of personal data to third parties
We will only use your personal data within BS PAYONE GmbH and its affiliated companies for the purpose of processing your order. We will not disclose your personal data to third parties without your express consent. Where data is disclosed to service providers during the course of processing your order, said providers shall be bound by the BDSG and other legal requirements, as well as being bound contractually by the data protection guidelines set out by BS PAYONE GmbH.
Right of withdrawal
Having given it, you can at any time withdraw your consent for your personal data to be collected, processed and used from that point on.
Right to information
For information about what personal data we have on record for you, please submit a request in writing.
Questions and comments
Please direct all questions, suggestions or comments about data protection to our data protection officer:
BS PAYONE GmbH
Data protection officer
Lyoner Strasse 9
D - 60528 Frankfurt
e-mail to our data protection officer
BS PAYONE Cookie Information
What is a cookie?
A cookie is a text file no bigger than 4k that a website asks your browser to store on your computer or mobile device. This allows the website to "remember" your actions or preferences over a period of time.
Most browsers support cookies however users can set their browsers to decline them and can also delete them whenever they like.
What are they used for?
- to identify users
- to remember the user's custom preferences
- to help complete a task without having to re-enter information when brows-ing from one page to another or when visiting the site again sometime later
Cookies can also be used for online behavioral target advertising and show ad-verts relevant to something that the user searched for in the past.
How are they used?
What are the different types of cookies?
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
- session cookie which is erased when the user closes the browser or
- persistent cookie which remains on the user's computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
- first-party cookies which are set by the web server of the visited page and share the same domain
How long will cookies be stored?
Permanent cookies we use will be stored from 30 up to 540 days, sessions cookies will be stored until the end of the session (first-party cookies) or for up to 30 minutes (third-party cookies).
What third-party cookies do we use?
We use ‘analytical’ third-party permanent and session cookies which allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it.
For more information please read the information of our third party cookie providers